Terrible customer service. Ordered a jacket, realised a few days later I needed it customised after getting a tailor to take my measurements for another item, and luckily (I thought) they hadn't shipped my order. So they offered to cancel it, so I could re-order. So I agreed. They slapped me with a £25 'admin fee' - bear in mind this isn't even a shipped item, just a cancellation of an order (like if I'd made it in error). Which I wasn't warned about, nor is it on their website. Then the 'customer service' rep was evasive and terse, gaslit me about the fee, and just seemingly couldn't give a monkey's or see why that would be annoying. You can tell this bloke (at a guess) is rubbish at dealing with customers. Made me question the company, and, looking at these reviews, I'm glad I did start to question. Won't be purchasing from them, as I now doubt the quality too. What is going on with the leather jacket industry in the UK? Just so much tat being sold, most of it knock off stuff from abroad. Trading standards needs to look into this industry, and the tanneries abroad being used because there is skullduggery at play.
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