I had expected this company to good as Indiana Jones is known all over the world.I ordered a pair of boots for £128.50 - £8.50 for shipping - I was not in a rush for the order, so it is only yesterday I chase up my order.It appears I paid for next day shipping and the parcel was left and photographed on my doorstep, my front door is open and exposed to the pavement and road 4 feet away, about 12.30pm the next day.Being reasonable I asked the neighbours if they'd taken in any parcels recently, no joy! Neither to sort to lie or be deceitful.I contact the Indiana Jones Store via email and then notice they have Live Chat help - I'm never sure if these are A.I. or not and given the recent news headlines approached with caution!- explaining the situation I get informed that the problem is not theirs contact the courier. I'll leave their name out at the moment because they are investigating the matter still. Indy Store then say I paid for next day delivery and refer to their T&Cs, this explains what companies they use for delivery, which states a signature is needed upon delivery, I explain that I haven't signed for anything and neither have my neighbours. Indy Store tells me that I opted for next day shipping and should have expected to be there for delivery, after a bit of back and forth with them they basically call me stupid, say they have refunded my payment and then stop Live Chatting!Further emails this time blame me for going out to the shops and telling me I should have been constantly watching the tracking service and who in their right mind goes out when a delivery is due?If I'd order an item of some considerable size, yes I would have stayed put, but for anything else I'd expect a card to say a delivery had been attempted please re-arrange for an agreeable time?I am unhappy about their response which I found to be laying blame with myself and the courier and they negative attitude about my going out, if I had not been cut off so quickly, I may have been able to explain that I had to go out to get some food and medicine as I was experiencing symptoms of hypoglycemia as I am Type 1 Diabetic. Health is not something I like to speak about with strangers and it is only here that Imention it for the purpose of how badly I feel I've been treated by there service.Apparently a refund is due within 3-5 days and any problem with that is down to my bank.I had hoped for a nice pair of boots, but all I received was a negative attitude.
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