My order of over £3,000 worth of furniture arrived, but the delivery team claimed that the largest item (a table top) couldn't fit through the door while still in its box. It was clear to everyone, including the delivery staff, that it would fit if unboxed. However, they refused to do so, stating that if it was unboxed in the hallway, they couldn't deliver it to the room or assemble it. This was absurd—how else would it be assembled? Consequently, they left the item in the hallway and did not assemble any of the order, forcing me to do it myself with some help. They also failed to take away any packaging, leaving me with a significant amount to dispose of at my own cost. Their customer service email, as listed on their website, bounces back with 'This mailbox is no longer monitored.' I called and waited a long time on hold but ultimately gave up. This entire experience is completely unacceptable. I will not order from this company again and would advise others against it.
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