westelm.co.uk

1.2
1.2 Based on 21 reviews

Helping you express your style through modern design. Our products start in Brooklyn + live on with you....

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Mainard W.
Disappointing customer service experience

I placed an order for a large planter but realized soon after that I ordered the wrong size. I called to cancel the order, yet it was still delivered. The customer service team keeps promising to arrange a collection, but nothing happens. This has been a terrible experience from what is marketed as a 'premium' brand. This was my first order with them, and it will definitely be my last.

1
Date of experience: Nov 14, 2025

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Business Details

  • Helping you express your style through modern design. Our products start in Brooklyn + live on with you.

  • language https://www.westelm.co.uk

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