The customer service I received was absolutely atrocious. I ordered a planter that arrived with measurements completely different from those on the website. They claimed the distribution center sent the wrong item, and they arranged for its return while sending a new one. When the new one arrived, it was identical to the first. I contacted them again and spoke to a representative for 55 minutes, who said she would arrange a pickup and agreed that I would order a different planter that matched my dimensions. I placed the order over the phone, and she confirmed the price as £199. However, I received a confirmation email showing £258 deducted from my account, which included an undisclosed delivery fee. I immediately requested to cancel the order, and she assured me it was done. Shortly after, I got a notification from a delivery service to select a date for delivery. I called again, only to be met with another rude representative who hung up on me after brushing off my issue. Please heed the numerous negative reviews and avoid ordering from this company!
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