westelm.co.uk

1.2
1.2 Based on 21 reviews

Helping you express your style through modern design. Our products start in Brooklyn + live on with you....

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Lack of support from customer service

I followed the instructions for processing a refund and returned the item at my expense, but I've received no response from the customer support team, either on the existing thread or follow-up emails. The live chat feature doesn't work, and my phone calls go unanswered. This has been one of the worst retail experiences I've ever encountered. I wish I had checked reviews beforehand, as it seems to be a company-wide issue. I would advise avoiding this company.

1
Date of experience: Oct 20, 2025

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Business Details

  • Helping you express your style through modern design. Our products start in Brooklyn + live on with you.

  • language https://www.westelm.co.uk

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