My family and I have used Western Fuel to supply our heating oil for many years, with no problems. Last year I contacted Western fuel for a quote to service a oil central heating boiler at a property I rent out, for its first service, and the work was done at the quoted price and all was fine.But this year I rang to get a quote and was told £145.00 labour plus parts and labour. The previous year this came to £183.60 including the labour parts and VAT.On the day the engineer arrived at about 2pm to do the service he met the tenant ,and started the work but he was still there at about 7pm and I asked the tenant what was going on, she thought the engineer was very nice, but did not seem to know exactly what he was doing ,and he had found a faulty part that would be delt with under guarantee.A while later I received the bill for the service, a total of £483.12 !!The labour alone was £270.00 plus Vat £324,00. Nearly double what I had been quoted !There was no itemisation of the parts ,and I had had no contact from Western Fuel, that it was going to be much more than I had been quoted, so I rang the company for an explanation. I asked to speak to a manager who said that the engineer had been given the work the go ahead, by the tenant, something she completely denies, and the manager said they had to go by the tenant ,to which I said , so if a tenant who is not paying for the work asks for a complete heating system they have to do it do they?. Obviously this is rubbish. The manager told me they had not fitted the faulty part, and that I could get the boiler supplier to fit it. In other words he had charged me £483.12 for a service and left it to me to sort out. So be careful ,if you use Western fuel to give you a quote for a job ,it might come to much ,much more than they quote you, without them even ringing you,and when you complain you get a ridiculous answer from the manager. I paid the bill but beware. The engineer from the boiler manufacturer, fitted the faulty part under guarantee.
Claim your business profile now and gain access to all features and respond to customer reviews.
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
