Poor customer experience.Oil ordered placed and I received a email and text to say its coming on a Friday. I waited until 2pm and asked for an update to be advised they had run out of fuel on their tanker. Caller didn’t seem bothered and said the oil will rescheduled sometime next week. I was not impressed. When they did deliver they charged me an extra ten pounds as they could not get in the full amount into my tank. So they cost me a day's salary as I need to be home for tank access and they bill me ten pounds? Very unreasonable and petty indeed. Based on the principle of them messing me about and them taking ten quid out of my account they get 2 stars.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
