Paid online for my oil delivery in Dec 2025 then by phone separately paid for a tank sponge, which I was assured would be on the delivery vehicle. It was not. Then in Jan 2026 I received a reminder and final warning for payment of the oil. I told them they had made a mistake and asked when was my tank sponge going to be delivered and fitted. No reply so I had to call. Then I was sent an email stating tank sponge delivery was imminent - only received about an hour notice. When once again it didn't arrive I called again to be told the delivery had been cancelled, the reason was unknown to the agent. I had not been notified. Hard to believe the good reviews elsewhere as my experience has been extremely poor admin and customer service with no apology offered for their accusation/final warning of non payment.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
