Ordered oil in December, a failed delivery due to access which was promptly resolved. Then they just didnt turn up, days they said they would deliver then didnt even attempt this which went on for a month. On days we were told that the delivery was due we were at home and waiting for this to happen, ensuring there would be no issued, only to be notified that they would not deliver to my property leaving me low on oil and having to arrange an emergency delivery at a much higher cost. Extremely poor service. I would like to add to my review as the reply is incorrect. There was only one incident of you being unable to deliver and evidence has only been provided for that time. Every time I was advised that a redelivery was due, I was vigilliant with access, I was always at home and my office overlooks my garden and I saw noone enter my garden, I had no knock on my door. My original order was on 17th December and now I am dangerously low on oil, I dare not turn on my heating as I work from home I am freezing.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
