Had my boiler serviced, which was running perfectly prior to service. The next day it stopped working and had to call them back out. Was told a different part had failed so had to have it replaced. I said it was a bit of a coincidence it happened the day after the service and was told it’s just one of those things. So another large bill was paid! The next week the boiler stopped working again and wasn’t charged for the call out but only after a big battle and assistance from Dan, who was great. Told I needed another different part, which they never got in, even after me calling to check & them confirming they would chase the order. So no boiler working for 2 weeks. Got a different company to replace boiler as totally lost confidence in western fuels customer service & work. Wouldn’t recommend.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
