I organised a new tank to be fitted be western Fuels, they quoted, I accepted and paid a £1000 deposit on the same day, they came two weeks later and the minute the fitter left I sent over the remaining £1600, 5-6 days later I get a blank email apart from in big bold red letters to pay the remainder even though I had sent it several days earlier, no name on the email, no niceties, just red bold letters to pay! I emailed back as soon as I received the email and simply said that I had already paid and that I did not appreciate the very quick unnecessary email for a reminder to do something I had already done and again several days later, I've received nothing back, no apology, no gratitude for paying so quickly! The fitter did a great job, but customer services needs a lot of work before I would consider recommending this company to anyone else!
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
