My neighbour ordered 500l of heating oil to be delivered on the 19th of February. Western Fuel's delivery driver couldn't tell the difference between the numbers 1 and 2 despite both properties being clearly marked, he also lacked the ability to knock on a door to check whether he was delivering to the right place so delivered the oil to the wrong address.
Unbeknownst to me he had also forced the lock on my oil tank and snapped it in half rendering it useless.
I discovered this damage and delivery mistake on Friday then immediately informed my neighbour as to Western fuel's mistake and later received a call from Harry asking if they could have their oil back to which I politely agreed suggesting he arranged a date and time letting me know when they were coming. He didn't bother doing that and I was rudely awakened by one of their drivers banging on my door at 08:00hrs on Monday, then banging again, and again, then he opened my door and let himself in and started banging on my internal door. He was genuinely surprised when I opened the door and told him to F off.
Received a call from Tim who said their driver was 'just in the area' and could they retrieve their oil to which I politely agreed, again.
They had sent a specialist pickup truck with oil tank on the back so he obviously wasn't just in the area, he took all of the oil and scarpered without so much as an apology.
I'm left with a broken oil tank lock and lid which is going to cost me £100 to replace all because a driver couldn't tell the difference between a 1 and a 2.
I would 0 star this abysmal company if I could.
Shameful behaviour.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
