On December 18, 2025, my connection was cancelled. At the airport, I was instructed to retrieve my three checked bags and wait for an email. I only received a $15 food voucher and no clear guidance on rebooking, accommodation, or how to reach support (the phone and chat options repeatedly failed; after almost two hours on hold, my call was disconnected). I am requesting that the company (1) cancel the automatic rebooking without penalties, (2) provide clear instructions for submitting out-of-pocket expenses, and (3) process my passenger-rights claim according to Canadian regulations. I can share booking details privately if needed.
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WestJet Airlines Ltd. is a Canadian airline founded in 1996.