Our connection was abruptly cancelled at 11:00 PM, leaving us stuck in Toronto. The service fell short at every level. We were not informed during the flight about the cancellation; we only found out upon landing. No help was provided for accommodation. At the service desk, staff seemed unable to answer even simple questions. Two representatives were openly rude and dismissive, suggesting it was our problem to sort out and that we should be thankful for a flight replacement 24 hours later. This has been the worst customer service experience I've had with any airline in Canada. I strongly recommend avoiding this airline.
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WestJet Airlines Ltd. is a Canadian airline founded in 1996.