westjet.ca

WOULD NOT RECOMMEND TO FLY WITH THIS DETERIORATING AIRLINE. Late review of a bad WestJet customer s

WOULD NOT RECOMMEND TO FLY WITH THIS DETERIORATING AIRLINE.

Late review of a bad WestJet customer service incident that occured on April 25, 2025. I was boarding a Westjet flight from Vancouver to Toronto and I have never been humailated by a company as how WestJet made me feel.

I had the same carry on luggage and backpack on my Westjet flight from Toronto to Vancouver. No issues boarding the flight with these two items.

Upon the return flight back to Toronto, I was directed to zone 5 and stood alone until all the other passengers boarded. I was not allowed to board until my backpack was slimmed down to fit their allowed capacity.

It was the same bag that I boarded with in Toronto and had no issues. The lady at the Vancouver gate was so rude and unpleasant as she strictly upheld Westjet new fare policy. In time of despair, I had to quickly leave some valuable possesions behind at the airport or else not board the plane. There was no other resolution that was offered. Leave stuff behind or else not board the plane.

Westjet put me through a lot of unnecessary stress and I will never fly with Westjet again. I hate this company so much. Please fly with Air Canada if you want to be treated as a human.

0/5 ★

Date of experience: Jan 07, 2026