our flight was delayed by 10hrs, first they sent us a text and telling us it would be delayed but to be at the airport for original time just incase they find a crew and plane. when we got the airport it was back to original time. by the time we got through security it was changed again. they change it over 4 times and we couldn't talk to anyone at the airport they had no rep. They offered food vouchers that didn't work . All other @WesJet flights where on time we had the earlies flight and it was delayed by 10hrs. when we got to Mexico and went to get our luggage they weren't on the turn belt everyone on our flight got there's and we couldn't find ours. finally we looked at some that was sitting near the concierge and they came on the flight before ours. When i filled the forms for compensation and this what they said. upon review of your reservation we are unable to approve the claim. as the most significant reason for flight interruption was due to crew availability . I couldn't believe that, doesn't not having a crew and plane more in your control than anything else. I sent an email detailing everything we went through and i still haven't heard from them. My next step is to call our local news, because sitting at an airport for over 12yrs we both got sick and that effected our vacation.
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WestJet Airlines Ltd. is a Canadian airline founded in 1996.