WestJet has nice ground level employees, but they must be short staffed or their planes old, because I’m not kidding you, I can count on one had the number of on-time non-cancelled flights I’ve experienced over the last two years.
I travel mostly WestJet just based on, unfortunately, the two airports I fly out of for work being WestJet hubs.
Most recent experience was a delayed connection and them telling us we couldn’t make the next flight because our bags wouldn’t make it and we couldn’t fly without them. What I believe actually happened was they had filled our first class seats with stand byes.
We searched baggage claim for three hours, waiting and being sent to multiple different sites by staff. Anyway, fast forward and they had actually loaded our bags and sent them to Maui without us, on the flight that they claimed we couldn’t make because our bags wouldn’t make it. I’m not joking.
Just the most recent event in a series of events at a subpar airline.
Book AirCanada where possible.
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WestJet Airlines Ltd. is a Canadian airline founded in 1996.