The Verdict: 0/5 StarsThis website is a masterclass in how to alienate Tradesmen. If you're looking for a digital experience that feels like it’s been preserved in amber since 2012, Westminster’s Trade parking permit portal is the place to be.The Digital Equivalent of a Fever DreamNavigating this site is an exercise in pure frustration. It is stressful, confusing, and needlessly convoluted. Every click feels like a trap. The procedures are so long-winded and obscured that you start to suspect it was designed specifically to make you fail.Designed for Desktops from a Decade AgoIn an era where you can manage your entire life from a smartphone, Westminster has decided to stay firmly rooted in the past. This site is not mobile-friendly in the slightest. Trying to navigate the menus on a phone is a nightmare of zooming, scrolling, and broken links. It’s like going back 10 years on the internet, but without any of the nostalgia.The "Fine" PrintThe real sting, however, is the cost. Because the procedures are so unclear, it is remarkably easy to think you’ve completed an application when you haven't. This lack of clarity has cost me several tickets already. The council seems perfectly happy to let their broken interface act as a secondary revenue stream through Penalty Charge Notices.The "virtual" permit system is a great idea executed with the grace of a brick through a window. It shouldn't take a degree in systems engineering to park outside a business. Westminster City Council needs to stop hiding behind an obsolete interface and provide a service that actually works for the people paying for it.
Claim your business profile now and gain access to all features and respond to customer reviews.
