I spoke to a staff member named Sandra from the allocations team and someone from the letting team and I explained to them both that i could not accept a property because it was not suitable for me as I have mobility problems with moving around especially stairs. I was told I did not have to attend it it would not effect my bidding. My bid number was position 5 and 10 and above that. This week when I went to place a bid it said I am number 20. This women took my details for my bid and moved me back further down the list. This is bang out of order and is not right.
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