We know our rights and you are testing us. Whilst we have written directly to you as the landlord after exhausting many options including the poor quality managing agents you've selected, you have been negligent and not responded within the 10 days you should have to critical issues relating to uncommunicated service charges and breaches of your contract by letting us suffer each year without hot water in winter and up to 7 weeks at a time and ongoing. You create heightened anxiety and stress for people and their families affecting our health and safety by being such an unprofessional, poor landlord.
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