Zero points. The one star was the lowest ranking available. In a nutshell as leaseholder you are held over a barrel. The customer service people are friendly but not helpful. Basically an out of office with the words: we are sorry for the delay unfortunately your issue remains unresolved’ wld be more productive and cheaper to us the tax payer or service charge payer. I have gone thru various complaint procedures with them, being awarded with various compensation amounts, always peanuts but they confirm they have not ‘lived up to standards’ probably understatement of the year. Having been a ‘customer’ for over 15 years - it’s a generally accepted concept that they are useless. But for structural and political reasons they remain there.Get rid of the lot, aka city west homes. Unfortunately I don’t see this happening if labour get in late 2024, but maybe another disaster might prompt a revamp of this shambolic organisation.
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