Westminster have a policy not to communicate in writing with tenants/residents which I found when addressing a letter to a council member which took six months for a reply and that was through a third party. However I am still awaiting a reply to a letter again sent to a councillor concerning tenants "repair charter" which they promised to implement in their "Fairer Westminster" charter which is just window dressing. Council tenants are seen as an irritant to WCC and they don't care as long as their staff have a "woke" life balance and stress free job - council tenants are bottom the list.
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