The Westminster Parking website is shockingly bad. It has been "upgraded" this year and now, when purchasing trade permits, you have to first buy an evoucher and then claim said voucher from your account. The first time this happened I had no idea and thought I'd paid for the parking but turns out I had only bought a voucher and because it hadn't been allocated we got a parking ticket. So in other words, I paid for parking but still got fined. How is that ok? I appealed as this was a genuine mistake and you could clearly see the voucher on our account but no joy. We have to pay the fine - £65 if paid now £130 if we leave it. Honestly, I think they make this as difficult as possible just so that customers make mistakes and they can generate more income. By the way the one star is for the customer support team who also think the website is rubbish and are incredibly helpful and patient.
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