A BREATH OF FRESH AIR AT HOUSING, LUPUS STR. PIMLICOI want to express my Thanks and Gratitude to the staff at leasehold operations south Westminster (Lupus street) for their exemplary attitude and practical help, advice and guidance in helping me manage a complex financial issue.During the last year and a half, a combination of work-related pay (furlough) and unexpected expenses plus already taken commitments disrupted my regular housing-related obligations.I have never been in a similar situation before.A few days ago, I realised for the first time that I hadn't received the" Reminder letters " or" Final demands" or WARNINGS despite the long delay in keeping up with my payments.I maintained contact with housing personnel and advised of any developments in my circumstances.The issue became even more urgent when another significant bill demanded my attention.My interaction with leasehold operations over delayed payments was one that I never anticipated. All staff I contacted offered advice and a way forward in resolving the issue at hand.On the other end of the phone, a friendly and approachable person made it possible to see the human touch of a caring system.There is a breath of fresh air at housing Lupus street.I expected a ruthless approach and countless postal repetitive warnings and final warnings, threatening language, court orders, prosecutions. Organisations are living, fully functioning organisms with humans engaging in sync, and with fundamental common values can transform communities can transform lives. Something is changing at Housing, south Westminster, Lupus street. A breath of fresh air, and I want to thank everybody for their help and advice.I was reassured, listened to and offered clear advice by knowledgeable and competent staff. I've talked over the phone and exchanged emails with many staff now at Housing, Lupus street. All without exception reveal a renewed, "can do" positive attitude. My personal experience and a profound sense of gratitude are the main reasons I am posting this.The staff are making a difference.Meeting one of you last year helped me restore some desperately needed faith that things will get better in the end.Thank you, keep up the great work you are all doingCELEBRATE.
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