I would give zero if I could. This seemed like a really great platform for group bookings and I really saw a lot of ways it could help me as I dive more into groups. I originally spoke with Jenny who was great and helped me register. Unfortunately I was only given partial verification upon registering which meant I couldn’t utilize the payment system the way that I wanted. So it really defeated the whole purpose of using the platform. Peter reached out to me by phone to try to convince me to use this platform. I advised of the situation and continued to tell me that if I could just get one booking through this platform that it would give me the full verification to use the platform the way I wanted. We then had a call and started planning a clients trip together. I specifically asked how long it will take me to personally get the money in my account once a client makes a payment and he replied “instantly”. This was crucial because the trip I was planning was one week away and I needed to be able to turn right around and secure tickets/book the trip as soon as the payment was made. Well the client made the payment and guess what? The funds aren’t available for another week. Which means that since the funds aren’t available can’t even issue a refund and I can’t book the trip with them. WHICH MEANS I personally had to cover the costs while I wait for the money to show up in my account.I contacted Peter who supposedly contacted his “director” and they are both claiming they never heard of this before and that there’s nothing they can do about it. They are taking NO responsibility. Don’t use this company!!!!! They’ll say anything to get you on their platform and then leave you out to dry.
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