The lack of customer service with this company is shocking. I have created an account with them to join a trip. My password was showing on the page without me realizing it, until few days after my account was created. This should have been a red flag for me.I have not received a response from them. I tried to delete my account but could not find anything once I log into their site to help with the process. After I checked all their FAQs and Help Center I emailed them. I have no way to confirm that my cancellation (made more than four months before the Trip is due to start) has been received by the Tour Organizer, which is another story in itself.I wonder if all the positive reviews are fake. I wish. had taken the time to check the reviews before I created an account with them.
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