⭐ 1 Star – Extremely Poor Service & Dishonest HandlingI ordered from WetsuitOutlet on February 5, trusting them to deliver a simple order. Instead, I experienced over a week of delays, excuses, and being constantly told to “wait” with absolutely no real progress.The company chose to ship with EVRi instead of Royal Mail, despite there being at most a £2 difference between the two services. Saving £1–£2 was clearly more important to them than customer experience. Worse still, the item was not even properly dispatched, so blaming the courier afterward is completely dishonest.When I contacted customer support, I was repeatedly stalled with meaningless responses like “Please give me a moment”. Only after significant pressure did they finally process a cancellation and refund via PayPal — after wasting over a week of my time.Trying to shift the blame to EVRi does not change the facts: this failure was entirely WetsuitOutlet’s responsibility. Poor logistics, poor communication, and poor business ethics.This is not how a professional or trustworthy business operates. I deeply regret ordering from them and will never use this company again. I strongly advise others to think twice before trusting WetsuitOutlet with their money.
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