wetsuitoutlet.co.uk

4.7
4.7 Based on 201 reviews

...

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Richard N
Incorrect damaged item sent

Incorrect jacket was sent...both damaged with small tears/cuts in the fabric, some dirt on the front (looks like slightly used rather than new)...and it wasn't event the same brand, although the label was correct.Presumably a dodgy return that wasn't picked up by either the returns or subsequent dispatch processes, which isn't great.Would have given 1 star for the disappointment as it was a Christmas present so not opened until the 25th Dec and it's now out of stock; however offset by the fact that- they offered an immediate refund (processed but yet to be received)- it was beyond the standard 60 day return window- they didn't question the basis for return, which looks suspicious even if it was genuine.Hopefully they'll improve their control processes so they and others don't suffer a similar outcome.

3
Date of experience: Dec 25, 2025

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