Charge for shipping which is fine, but then they send it on a bizarre route that takes ages and way over the stated shipping time at checkout. My package has gone from UK to Netherlands even though it final destination is Ireland which should be next day between UK and IRE. It said 3-5 working days but its now nearly two weeks and its somewhere in the Netherlands. If there going to use the cheapest shipping possible and route it that way then don't charge for it. If you charge for shipping it should be direct and efficient.
Claim your business profile now and gain access to all features and respond to customer reviews.