I had a verified account and funds available for withdrawal. The support team requested additional verification documents within 24 hours, but I only saw their message 48 hours later. When I reached out, they refused to accept my documents and stated my account was permanently blocked due to the missed deadline. I wasn't avoiding verification; I simply didn't receive the message in time. Now, my account is blocked, and my funds are inaccessible. This feels very unfair and unprofessional.
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