I cannot criticise the wheels themselves as they are excellent and have given my dog her freedom back. I can sadly raise awareness of concerningly poor customer service and what to be wary of. The customer service when you make enquiry to purchase is very helpful but if you have a complaint it is non existent. After purchase of the wheels despite communications and advice on size/type harness etc, I found I had a lot of additional expenditure with upgrading various parts and accessories at considerable expense, a lot of which could have been avoided and I evidenced this. I wont go into all of the long details of what and how evidenced but all I asked for was a £20 refund (as all the money came out of pugs medication account) on the extortionate postage costs to receive and return inappropriate sizes of various items necessary for the frame to fit. Despite spending spent several hundred pounds with them and I have been totally ignored. Promise of a manager calling me has not happened and a recorded delivery letter to the director of the company totally ignored. No doubt they will come back on this review with excuses and reasons why this happens but I have waited several weeks now before posting this review (having been asked by them twice to leave a review) to give them ample time to respond to me but no communication from them at all I just wanted to say - wheels fantastic (in the end) but be very wary of getting caught with additional costs you were not expecting.
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We offer hope and help for disabled pets by providing high quality Wheelchairs, harnesses, splints, boots beds and other aids.
