Issues: 1. Poor customer service. 2. I doubt the info is complete. I suspected this guy had a history, but I'd rather not trust 9+year-old info, nothing more recent. Maybe he went from trouble to perfect after a 10+year history of fi annual and legal trouble... But I doubt the completeness because he had about 10 addresses in 5 years, many problems--- and then he's supposedly stayed at one address since 2010 and had zero problems since 2011. I'd like to help this guy out but can't trust without knowing if they searched or had access to recent records. White pages keeps your credit card info stored and you can't have an account without a card on file. I've never had a subscription, just a free trial and then I opted out. Then I went back to purchase a background check, and found I'm logged in to an account, I didn't even realize I had, with my card on file. Their policy is to keep your card and account info stored INDEFINITELY. You can't opt out by purchasing as a guest, and later YOU CAN'T REMOVE THE CARD, EVEN if you DONT HAVE A SUBSCRIPTION OR OWE THEM ANYTHING. The MOST irritating thing is, YOU CANT DELETE YOUR ACCOUNT EITHER. You can inactivated the account, but your info is stored, and then if you ever want to use their service again, you van't use the same email address, without having them out in a request to their technical team. It's all ridiculous, but why should I be surprised? Their whole business is about storing personal info. It's legal. But you should be able to opt out. Reviews say they aren't the most complete or accurate service. I deactivated my account, and will go elsewhere in the future. But who knows if these companies are all the same? BTW, to get their contact info,I had to a third party site that specializes in helping people delete accounts. The site's "Contact Us" link is only a page of FAQ with no contact available. I guess they don't want to hear from people who don't like their inaccurate (or bad-accurate) personal info that is made readily available for purchase on their site. So it is what it is...
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