Well, where to begin. I should have known because it sounded too good to be true. On the call the salesman said, “white glove treatment. We do everything.” So we paid the down payment money. Than I got this gut feeling to look online. Believe the reviews. I own my own business and I am fairly empathetic with people and businesses because I get it.It’s tough. However, we didn’t hear from them for 3 weeks. We called and asked, “ hey are we still a go for X date?” They gave us the wrong date. We corrected it. So than we asked, hey so when will they start boxing everything? Oh we don’t do that. That’s the white glove treatment and you didn’t pay for that so you’ll need to box and wrap everything yourself. Wait what??? Both my wife and I were there on the call when they said white glove. So I asked them to pull the call and send me the recording. They said they couldn’t. I used to run a call center that’s false. I told him it’s false and listed the under data protection laws. He than said it’s company policy but that they’ll review it. They called me back 10 min later (our call was almost an hr log call when we signed up). They said sorry our salesman didn’t say white glove but you can pay an additional (can’t remember exact number but it was THOUSANDS more). I said no and we scrambled to get boxes and box our entire house 2 days before we were supposed to move. DATE OF MOVE: well would you look at that, they showed up with a small moving truck. Smaller than what we ordered. The gentleman said I have to pay $12,000 more for them to bring another truck. What a shake down. We were supposed to move. I paid over $5k down. They pretty much had the advantage and they knew it. I called bright side again. They said I didn’t order the truck that I ordered and they’ll keep my deposit if I want to go elsewhere. They kept pushing me and up charging me. The movers said, bright side is a broker now the movers. The salesman’s always over promise and then when they show up they pretty much just shake you down for more money. So I drove my truck out to where we’re moving. I get there and guess what??? They call and say hey we can’t deliver to your address you need to come pick up your stuff or I need to charge another few thousand dollars. I can keep going on and on. But suffice it to say. DO NOT USE THEM. Get a pod. Heck, sale all your stuff before using them. Never again. I’ll tell anyone and everyone, DO NOT USE BRIGHTSIDE FOR MOVING
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