This company hired a moving company to take me from Virginia to North Carolina. It was a one-day move. I received two so-called written "binding estimates" from Brightside and neither was binding. I paid them about $2500 for an initial estimate of $3300. The cost was increase $3300 to $5100 after I provided a final larger inventory, 50% increase. The movers (Express Mover Services Inc, based on New Jersey) showed up on the right day but later than I was told by Brightside (7-9am vs arrival at 930am). The foreman did a walk-through phone video and sent it to Express, not Brightside. I then received a call from someone in New Jersey who managed the crew who told me the new price was $8600. This was based solely on the video. There was no detailed breakdown of the new costs until the end of the loading when I was presented with some documents with new prices but no details. I complained bitterly but was helpless given the circumstances and had to pay $6000 in CASH as well for same day delivery. Of course, Brightside told me about NONE of this in advance. There was an increase in volume of maybe 20% but the remote foreman estimated 25%. Even accepting that, the total price increased 70% - no possible way to justify that, including $1100 more just for packing materials(tape and boxes), $675 for undefined "bulky items" , and a junk fee of another $275. All in all, more than $3000 above Brightside's "binding estimate". I called Brightside them multiple times but got no help, only promises to look into it. This is a racket and they insulate themselves from any liability with fine print in the contract that allows them to just say - talk to the movers. Very poor customer service. They use unscrupulous movers and tout themselves as great service providers that will take care of all your needs. I will actively denounce this company for its disregard of the customer's complaints and unwillingness to step in to resolve anything.
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