We had a terrible experience with Brightside Moving in Mar 2024.# 1 thing to know for everyone - They are moving brokerage who makes money from your binding fee. They are not real movers. They typically charge you high binding fee and high deposit (1/3 of the total cost). They kept me on the phone for 2 hours, urging us to sign a contract with them . Of course they did not want to give us time to think and compare quotes. We signed the contract with them, which was the beginning of a nightmare. We were hoping this would be a smooth move. However, 5 days before the move, one of the employees called us and requested to update inventory. The updated cost jumped from 3k to 6k!!! We were super upset about the outcome because the original agent provided a false calculation of the total volume to give us a seemly a low price to begin with, but then they called us in the last min with an updated ( and of course much higher) price. They initially said there was no charge for any packages but ended up telling us that they had to charge on mattress bags. They threatened us upon the nonrefundable deposit if we quit at this time point.Colin and Patrick (,and another so called "quality assurance" person whose name I could not remember) – thanks for your terrible service (and disrespectful language and attitude) that led us to the truth of what this company really is. I wish I checked this company on BBB before we dealt with them. We ending up filing a credit card fraud report for the deposit. Be cautious- High binding fee, high deposit and false underestimation of the volume are the typical tricks of brokerage companies who live solely on their commission, just like Brightside. If anyone gets multiple quotes from different movers and compare contracts, you will understand the deep water of this business. For those of you who have already used their service, I am sorry about what has already happened and you may or may not be aware of what kind of ripe-off you had been through. We want everyone to know the truth- Never work with them.Update: Their reply is absurd. They earn commission from binding fee and does not matter how many items you ship they can change the binding fee arbitrarily. Again - get quotes from other movers you will see how ridicules brightside’s contract is. I don’t buy it all . This is how they run their business. Don’t work with Brightside until you get 3 quotes from real movers.
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