Bear with me as this will be a long and well founded complaint. This "company" is by far the worst company that I've had hired. First contact over the phone was with rep Zachary which was all nice and polite. We explained that we have a big move from Los Angeles CA to San Antonio TX and we were very specific on what size of home we have and also the time for pick as I needed to be out of the current rental property and in my new job by a very pinpointed date. So he gives a quote that seemed pretty reasonable assuring us that the space offered was enough for our home size and that the pick up was going to be in around 2-3 days.We paid the security deposit of $2,400 at that moment. Time of moving came around and they gave us a Friday for pick up which was excellent, we waited all day and nothing. They called us late on Friday (Patrick co-owner) of the company according to him to up-sell the space needed for only an extra $3,000 dollars! insane right? he was too sales-many pushy about the upgrade, we declined.After the sales pitch he told us the movers will be there on Saturday from 9-1 then they called us (local movers) to give us a new eta of 3-6 PM and nothing! We contacted the bright side because time was ticking and we had to be out by Sunday. Brightside did not care as they keep saying "well we are still within the 3 day pick up time. On Saturday around 6:30 PM another driver from a different local company called to say "I'm 3 hours away from you and I don't think I have enough space for your move"unfreaking believable! I told them please call your dispatcher or manager to fulfill your end of the deal. I want the space it was promised and that we put a down payment on. The driver calls me back saying"my dispatcher told me that we'll be there tomorrow from 9-11 am WHAT!! at this point I am so upset and disappointed with this "company" but we are running out of time. So guess what? exactly! on Sunday they switch the pick up time from 9-11 AM to 1- 3 PM and then from 3-6 PM keep in mind that we have to vacate Sunday!Movers showed up at 8:30 PM high as a kite the truck smelled like weed and the drivers did not have any ID with them, they showed me a space in their truck that was way smaller than the 590 cubic feet we were promised and when I asked the guy "can I please measure it? because this is not 590 cubic feet" "he said no, I cannot let you do that, that's my company policy" then I said " ok let me talk to your manager" he refused. Then he comes back to me saying "Well my dispatcher said that if you want all the truck to yourself it is going to cost $10,795 dollars! Ridiculous! Furthermore, he goes "also if you cancel the service right now, your deposit of $2,400 will be lost as it is not refundable" I was beyond upset at this point. My wife and I called Brightside the next day and pretty much they did not care and bragged about highlighting the fact that our deposit is not refundable. They cost my family extra expenses and 3 days of income as I could not start on time for my new job in TX and caused us a lot of stress. Please stay away from these SCAMMERS that all they want is your money with their very unprofessional and scammy business practices.
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