Terrible broker to use. My contract had delivery dates, the third party they used Cita Van came days later with half my items and charging me $300 due to steps. They told me they either had to deliver my items 2 days early or 1 week late. Then the owner of Cita Vans hung up when I expressed my contract had neither dates and not possible. When they arrived days later, imagine someone telling you to pay $300 when large items like your TV, futon, couch, coffee table etc (to name a few) are missing. I paid for assembly and reassembly of my items and my bed has no slates or screws. BRIGHTSIDE will not call you back even if you speak to Carl, Frankie, Steve or Phillip to help you navigate issues with the 3rd party they selected. I originally thought I was booking directly through them, you are not. You experience will solely depend on the 3rd they sell your move too. They sold me to and from love to two separate places, both companies blame each other for my missing items. Do not be fooled by these reviews, I was and now out of thousands of dollars. BRIGHTSIDE does not care, especially Carl and Frankie. Try to find a local moving company directly, much harder with long distance moves, but will save time and money. Only half my items arrived, most smelt or urine and there were roaches in the boxes that did arrive. You’ll only be reimbursed .60 per pound of items you have pictures and receipts for, for damages. Run… they are nice in the beginning but 0 help after, even after promising to call back the the “Sup” Carl did numerous times.
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