I reserved my move with this company four months in advance, went over my entire inventory in detail, and paid my deposit. The day before my scheduled move, I received a call saying that due to the “volume of my items” I would need to pay an additional $400. With no other choice (since the movers were coming the next day and I had to be out of my home), we paid.When the movers arrived, they suddenly demanded an additional $1,200 citing a stair fee—despite the fact that this was clearly communicated to the company ahead of time and should have already been factored into the original quote. To make matters worse, the company fired the crew on the spot, leaving me with no movers and scrambling to get someone else. After hours of stress and phone calls, they managed to send a new crew the following day.I was told delivery would take 2–12 days, and that I could call for an update within two business days. When I did, it took over a week just to locate my belongings and then nearly three weeks for my items to actually arrive. During that time, I had no furniture, no household items, and had to buy clothing just to get through work. There was no communication or accountability, only vague promises and shifting timelines.When my delivery was finally scheduled, I was given less than 24 hours’ notice and told if I wasn’t available, I’d be charged a $750 rescheduling fee. Luckily it fell on a Sunday, but had it been a weekday, I would have been forced to take off work. Upon arrival, they tried to charge an additional $670 “long haul” fee because my apartment door was 75 feet from where they parked. We couldn’t afford yet another surprise fee, so we had to personally load our belongings into our own cars and drive them to the apartment door ourselves.This move was originally quoted at $1,500. By the end, it cost nearly $3,000 plus weeks of stress, unnecessary expenses, and endless frustration.Do not use this company. Run the other way if you value your time, money, and peace of mind.
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