Very Disappointing Experience – Would Strongly Caution OthersWe had a deeply frustrating and disappointing experience with Brightside Moving Group during our recent interstate move from Utah to Florida. What began with a $10,000 binding estimate turned into a $18,100 bill, based on an inflated and unverified claim that our shipment had nearly doubled in volume — with no re-inventory, no re-measurement, and no explanation.My wife, who was alone when the movers arrived, was pressured to sign revised documents on the spot or face the threat of our belongings being dumped into the driveway. She signed under duress, after being reassured that the charges would be reconciled at delivery. That never happened.When we measured the delivered items ourselves, they came to just 691 cubic feet — far less than even the original estimate of 1,000 CF, let alone the 1,900 CF they charged us for. Brightside refused to adjust the charges.In addition:Several items were damaged, including a bed, desks, and a bicycle.Sentimental items and a coin/currency collection went missing and were never recovered.The movers packed things we did not authorize to be moved — including a wet dishwasher and a trash can full of garbage.Delivery took 22 days, far beyond the promised 10–12 day window.Extra fees were added without proper explanation or justification.We’ve filed a formal dispute with our credit card company and submitted complaints to the FMCSA and BBB. We expected a professional, honest move and were met with aggressive upselling, poor service, and zero accountability.I wouldn’t recommend Brightside to anyone, especially if you’re planning a long-distance move.
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