I was originally quoted by Brightside approximately $4,000 for a move of a 3 bedroom, 2 bathroom house from central Mississippi to southern Maine. Two days before our scheduled move, we were asked to do a verbal inventory of our items and were told the price was increased to over $6,000. However, the morning of the move, the contracted moving company, Master Movers, moved our stuff from our house into the street and then said we actually would owe over $14,000. Faced with no other option, we paid the balance in full. Brightside was unable to provide any information about the vast difference in the original quote and final cost. Originally, Brightside also told us our items would take between 5 and 14 business days to deliver based on the distance of our home to the final destination.Once master movers took over, we were told it would take 21 business days to deliver our items. When we asked Brightside about this difference we were told it was because Master Movers had taken our things from Mississippi to California and the extra time was to get from California to Maine. Once a third party (name unknown) arrived to our home with our stuff, we were told that because the 18-wheeler could not fit on our road (which is not true) we owed an additional $800 for them to unload. When I called Master Movers to ask about the additional charge I was yelled at and hung up on twice. After agreeing to pay, our items were finally unloaded.The criminally insane cost difference from the original quote to final amount paid has to be illegal. After paying more than $11,000 more than we were quoted, I am determined to get at least some of the cost refunded or have the business held accountable for their wildly inaccurate estimate practices.
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