Small move, so I was prepared to be flexible. Sold on professionalism and no added fees. The pick-up date changed three times, and we accommodated each change. My mom, who was helping on the pick-up end, was rattled, so I refused a discount. Movers were MIA on the day they said our things would be delivered. They showed up two days later, changed the arrival time three times, and our things WERE NOT EVEN IN THE TRUCK! They had wrapped all of our things in tarps, placed them on the lift, and strapped them to the back of the truck. Thankfully, the only significant damage was to a wheel on piece of exercise equipment that can be replaced. But ... I did expect for our things to be transported IN a truck. And the price, of course, wound up being higher than the estimate. This was because we had a few more cubic feet than estimated. However, I didn't know that I was paying for cubic feet outside the truck. Not cool.
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