Everything went wrong. The lack of communication and lack of transparency about pricing and moving times was frustrating. Some of it was the salesman pitch not matching the contract and on us for not catching it. But when they loaded our items on March 31st they said it would likely be the following Monday “about a week” which was longer than the salesman said “4days” but still a reasonable time frame. A week later no one would inform us about what was going on, then it was one false estimate after another. Our stuff finally arrived today at 5pm, 18 business days later, on a semi which we learned meant it was transferred a number of times before getting to us-not disclosed or if it was not clear at all. And while our stuff did arrive there were no movers to unload it. They just didn’t show up. They didn’t think the semi could make it up our drive so on top of it taking three and a half weeks to arrive, my husband had to go rent a uhaul to transfer our things to unload, by himself. They took $200 off for that major inconvenience which hardly seems like an appropriate amount. We paid for movers and got none so the least convenient move I could imagine short of shipping each item one at a time.
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