Please look at other companies first! If you are absolutely set on using this company (which I wouldn't recommend), please read the contract thoroughly and note any and all charges, moving dates, packing box sizes, etc. The contract is written to protect the company, not the customer at all.Where to start.... I guess as other people have mentioned, this company is more of a broker than anything else. They take an initial deposit upfront and then it is almost impossible to reach them. Because I wasn't aware of the moving box sizes beforehand during the quote (which they didn't explain), I had to upsize my move a few days before pickup, which was still small, but it pretty much doubled my costs. I had to call multiple times for any updates, and then they never followed up for pickup or delivery. I had to contact the company they contracted out to directly. It seems like the company thrives off of confusing customers. Since I was moving cross country, I was clear during the initial quote (and every call after) on when I expected my items to be delivered. I was told it would be delivered on the first day of my pickup window.... but then didn't arrive. I kept calling customer service on the expected delivery day and couldn't get through to anyone. The next day, when I was finally able to get in touch with someone, they explained that a junior staff person must have been mistaken when they told me the delivery day, and it would actually take 2-12 business days to get my things delivered (the contract covers them for 30 business days), since it's put onto a truck with a million other people's things. It ended up being delivered 1.5 weeks after the initial delivery date, so I was living in a sleeping bag for that period of time. The contract also leaves room for them to charge additional fees, such as elevator, stairs, shuttle service minimum of $500 (which is where they move your stuff onto a smaller truck if an 18 wheeler doesn't fit in your parking lot upon delivery), long carry service, etc. Moral of the story is please please PLEASE read your contract thoroughly, and don't feel pressured to sign a contract over the phone before combing through it. I paid so much more because of that and did not feel taken care of at all. At least I have my stuff now...
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