FRAUDS! WORST MOVERS EVER!I am deeply dissatisfied with my recent experience using Brightside for my relocation from Maryland, MD, to Knoxville, TN. My belongings were picked up on July 10th, 2025, and Brightside subcontracted the move to Express Movers—without informing me upfront.To make matters worse, I was charged extra for a next-day delivery (on July 11th), which I had not requested or agreed to. I tried multiple times to reach Express Movers for clarification, but they never returned my calls. Brightside’s customer service was equally unhelpful. Despite repeated attempts to get updates, including a conversation with a representative last Saturday, I was met with a condescending and dismissive attitude that felt not only unprofessional but insulting.Prior to signing the contract, I had regular communication with Brightside representatives who were responsive—until I made my payment. After that, my follow-up emails were completely ignored. To make matters worse, there is no dedicated customer service email listed on their website, making it almost impossible to escalate concerns.I paid the full quoted amount on time, and on top of that, was unexpectedly charged an additional $800 via Zelle for a "long-carry" fee by the driver, Justin—something never disclosed during the booking process. They also used an 18-wheeler truck for delivery, which is extremely impractical for residential deliveries and not mentioned anywhere in the initial agreement.The delivery was scheduled with only a day’s notice, and unfortunately, I was out of state due to a family emergency. While I don’t fault the Knoxville delivery driver—he was courteous and unaware of the full context—the overall experience has been chaotic and stressful.Brightside Movers are the worst. I would not recommend them to anyone.
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