whiteroommoving.com

2.3
2.3 Based on 137 reviews

...

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Shepherd Hughes
Not just the worst moving experience, but the worst customer service experience in my life

Absolutely terrible. I have no idea how they're at 4.5 stars. Every time we spoke with them it was someone different, they contradicted the previous person, and the costs went up. Everything you can think of that could've gone wrong did. I could provide all the details but neither you nor I have time for that. Their tactics are aggressive, shady, and border on consumer fraud. They wait until you're in a compromised position (either up against a move date, they have your belongings on a truck, or both), and then they increase their costs by thousands of dollars and point to the agreement you signed with them that gives them the legal 'out'... but hey, I agreed to trust them and signed the agreement so it's my fault for falling for their bait and switch tactics, which they absolutely were. If you value your time, money, sanity, or there is anything that has the slightest bit of importance to you I would steer clear of this company and their affiliates.

1
Date of experience: Jun 09, 2025

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