Context: I've moved several times (using moving companies or UBOX) and never had any damage to my stuff. In hindsight I should neve have signed with them. Brightside is very professional but they subcontract so they have no liability. Master Moving was just unprofessional at every step and offered pennies on the dollar for settlement after thousands of dollar in damage. If you value your money, your time, or your sanity — STAY AWAY from Brightside Moving and their shady subcontractor, Master Moving Company. This was a terrible experience start to finish. Here's exactly what happened:🔻 Brightside Moving outsourced my move to Master Moving Company. 🔻 They gave a confirmed quote — only to jack up the price at the last minute. After everything was packed. After they had full measurements. When you’re completely vulnerable. Unless you've mapped out your stuff to the last broom you are going to get dinged severaly and without much option at the end. 🔻 They broke my bed frame and other items. And when I filed a claim? They offered $0.60 per pound for the damaged items. That’s not a typo — they literally think your belongings are worth loose change. 🔻 When I questioned this insult of a settlement, they said, “It’s in the fine print.” So apparently, if you sign their paperwork, you’re also signing away:• Your right to fair compensation• Your expectation of professional service• Your sanity💥 I’ve attached PHOTOS of the damage and the actual insurance settlement letter so others can see just how low they go. This isn’t a misunderstanding — it’s a system designed to screw the customer while hiding behind loopholes and paperwork. Final word:If you’re okay with:• Paying more than you agreed to• Receiving laughable compensation for serious damage• And being told “too bad, you signed it” when things go wrong...Then sure, go ahead and hire Brightside and Master Moving. But if you actually want honesty, accountability, and basic respect for your belongings — RUN. FAST. This move has cost me thousands of dollars and weeks of stress I’ll never get back. Don’t let them do it to you.
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