Please do not use this company! I have been very frustrated with this process as it was not even close to how Shawn (salesman) described it. Shawn himself was very nice, but like most salesman the experience was completely different. The movers were two hours late, and when I called to ask why, I was told it was because "The guys are hungry and they needed to get breakfast" . After most of the move was done, I was charged for more than double the cubic feet, when I asked why he said "bulky items" I pressed further and measured our vanity/dresser which was 3.5/2/4 feet which is 28 feet which was an acceptable variation from 23 which me and Shawn discussed. However, the mover charged me for 100 cubic feet and when I asked how he calculated it he said it doesn't matter how big the item is because it's bulky and so he uses the calculation of an entire section of the truck around and above the area of where the item was placed. I asked to measure the "section of the truck" he said this could not be done because they would have to unpack the truck. I know I was overcharged for several items and there simply was nothing I could do about it because every answer I got was "it's bulky items" or "I've done this for 10 years" when we could clearly calculate the cubic feet of the "bulky" items. Furthermore, during pickup it was stressed that we would need to be there for our items which we were told would be there within 3-5 days. However, our stuff did not arrive anywhere near this deadline. I called in three separate times to find out where our stuff was. Each call I was told that an order to call the drivers would be put in and I would be called back the next day. None of the times was I called back, and it took until the third attempt calling them for them to reach out to the driver which ended up coming after three weeks. When our stuff was delivered, all of the boxes where not just broke down, but some where completely crushed to more than half of their size and where wet, saturated and soggy. On top of the that, our TV came completely broken. I reached out to the company and have still not heard back. I am extremely disappointed, as I really believed we partnered with a good ethical company, but in the end it was just another money grabbing operation that does not stand by their words or cared about their customers. They used kind and "caring" sales people and a customer service team that is the same, but no positive action is taken. The teams will simply gaslight you throughout a long and frustrating process
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