My experience with Brightside Moving Group has been deeply disappointing and financially burdensome due to their lack of integrity, accountability, and professionalism.I was quoted a price based on a quality assurance (QA) call conducted by an employee named Cody. Despite giving a full rundown of my items, the QA was clearly rushed and not documented accurately. The inventory was underestimated by over 400 sq ft, which led to a last-minute increase of $1,236 at pickup and delivery. I had no idea about this “adjustment” until the day of the move, when I had no choice but to proceed or risk losing everything.When I tried to dispute the discrepancy, I was accused of wanting a “free move” by a rep named Shane Mason, which was incredibly unprofessional and offensive. Not once did I ask for a free move—I simply expected honesty and accurate pricing.Another employee, Maya, claimed the movers had contacted me ahead of time, which was completely false. I explained that I had my phone with me all day and received no such call, but she dismissed my concern and condescendingly told me I “must not have been by my phone.” Her response was disrespectful and dismissive.I understand estimates may fluctuate slightly, but this was a gross misrepresentation of services. The company took no responsibility for the internal mistakes made during the QA process and instead blamed me, the customer, for their oversight.Please be warned: Brightside Moving Group operates under shady and misleading practices. Their communication is poor, their staff lacks accountability, and their customer service relies on gaslighting instead of solving problems.Save yourself the stress and money—do NOT book with this company.
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