This airline blatantly disregards EU regulations by refusing compensation, claiming they have no records of overbooking, despite being legally obligated to maintain them. The ground staff misinform at check-in, stating no documents are needed, and fail to provide the necessary denial of boarding form. They later refuse to process claims without it. Customer service is appalling; they ignore emails and provide rude, unhelpful phone support. The treatment received is disgraceful, and I would not recommend their so-called "customer service" to anyone.
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